FAQ's

What is The Taste Passport?

A digital city guide designed to help you discover memorable places to eat and drink. Depending on your edition, your guide may also include neighbourhood advice, itineraries and practical planning tips.

Is it a physical passport?

No. Taste Passports are downloadable PDF guides. The leather passport imagery on our website represents the product concept; no physical item is shipped.

How will I receive my guide?

Once your purchase is complete, follow the download instructions provided with your order. Please check your order email, including your junk folder, if you cannot find the link.

What is the difference between Mini, Full and Ultimate?

Each edition offers a different level of content. The product page sets out the recommendations and planning features included in each edition so you can choose what suits your trip.

Can I use it without internet access?

You can generally read a downloaded PDF offline in a compatible app. External map and venue website links will require an internet connection.

Are opening hours and prices guaranteed?

No. Venues can change hours, menus, prices and availability. Always check important details directly before visiting or making a reservation.

What if I have trouble downloading my passport?

Please contact us with your order number and a description of the issue so we can help.

Can I request a refund?

Read our Refund Policy for details about digital purchases and your consumer rights.